Privacy Policy
Last updated September 28, 2026
CharacterLetter.com (“we”) helps people draft character letters. The letters people write with us often involve sensitive situations, so we collect as little as possible and delete it quickly.
What we collect
- Your answers and the letter. The relationship, case type, facts you check, the story you type, and the letter we generate from them.
- Your details, if you add them. Name, city, occupation and phone or email for the letter’s opening and signature.
- Payment information. Handled by our payment provider, Creem. We receive your email address and an order ID; we never see your card number.
- Basic technical data. A one-way hash of your IP address (to prevent abuse and enforce daily limits) and anonymous usage statistics from Google Analytics.
How we use it
Only to write, check, store and deliver your letter, to process your payment, to prevent abuse, and to understand in aggregate which parts of the site people use. We do not sell your information and we do not use your letters to train AI models.
Who processes it
- Cloudflare hosts the website and database.
- An AI model provider generates and reviews the letter text. We currently use DeepSeek, whose servers are located in China. Your answers and the letter text are sent to this provider for processing. We send only what is needed to write the letter.
- Creem processes payments as merchant of record.
- Google Analytics measures anonymous site usage.
How long we keep it
Letters and your answers are automatically deleted 30 days after you create them, whether or not you paid. Download a copy if you need it later. Payment records are kept by Creem as required by law.
Your choices
Don’t include information you don’t want processed — for example, never include Social Security numbers, dates of birth, home addresses or children’s names in your answers. To delete your letter before 30 days, email us with your private link and we will remove it.
Children
This service is intended for adults. We do not knowingly collect information from children under 13.